Holistic Connections

Terms & Conditions

When you access this website, you agree to our Terms and Conditions, please take a few moments to read these Terms. By using this website you are entering into a legally binding contract. Please read the content carefully before you start to use the website, www.holistic-connections.com (the “Website”).


Holistic Connections is an online community hub for the North East of Scotland focusing on physical, emotional, social, spiritual and mental health and wellbeing through the provision of a dedicated website platform for members to share their services to "Customers" in a dedicated online space.

Holistic Connections operates the online community hub and implement the tools and technical means to enable this relationship, but any contract for sale undertaken through navigation of the online community hub is between the Customer and the Service. We do not have possession of any services offered for sale and are not directly involved in the transactions between Customers and Services. Holistic Connections is not part of the contract of sale between Customers and Services, nor any other contract concluded between Users of the Website. Holistic Connections accepts no liability for any issues which may arise during the conclusion of these contracts/provision of service.

Holistic Connections cannot give any undertaking, that products and/or services you purchase from Services through the Website will be of satisfactory quality, and this and any other such warranties (whether expressed or implied) are disclaimed by us absolutely to the fullest extent permitted by law. This disclaimer does not affect your statutory rights against a Service.

1. General

1.1. These Terms of Use, together with the documents referred to within, regulate the use of our Website and define the legally binding terms on which you access, browse, register or otherwise use the Website and receive the services, (the “Services”). The Terms of Use apply to all users of the Website, (“Users”). The “Services” are the contributors of any content, material, information, newsletter, blog or services on the Website.

1.2. By using our Website in any manner, you confirm that you accept these Terms of Use and that you agree to comply with and be bound by them. You understand that breach of any of these Terms of Use may result in your rights to use the “Services” on the Website being restricted, suspended or withdrawn.

1.3. If you do not agree to these Terms of Use, you must not access the Website.

1.4. We may amend these Terms of Use at any time by amending this page. Please check this page from time to time to take notice of any changes we make, as they will be binding on you. These Terms of Use were last updated on 1st July 2020.

2. Other Applicable Terms

These Terms of Use also refer to the following additional terms, which also apply to your use of our Website, as well as any other operating rules, policies or procedures that may be published from time to time on the Website, each of which is incorporated into these Terms of Use by reference and each of which may be updated by us from time to time: - As further detailed in clause 6 below, in respect of any payments made via the Website, STRIPE Terms and Conditions can be found here: https://stripe.com/docs/security/stripe - For every User of the Website, the Data Privacy Policy relating to the processing of personal data by the Company and the use of cookies on the Website, which accompany these Terms of Use and take precedence over them in the event of any conflict (the “Data Privacy Policy”).

3. About

The website is owned and operated by ‘Holistic Connections’ whose registered office is 23 Annesley Grove, Torphins, AB31 4HZ.

4. About The Website

4.1. The Website is an online community hub allowing users who comply with our Terms of Use to create and manage, or simply join an online community which is set up and organised by Holistic Connections in order to promote trade of health and wellbeing services. Once registered, users can create personal profiles and depending on the level of their subscription use other services on the Website.

4.2. The purpose of Holistic Connections is to establish a direct link between the suppliers of services, who wish to promote their services through an alternative outlet to consumers.

4.3. Holistic Connections operate the platform and implement the tools and technical means to enable this relationship. We do not have possession of any services offered for sale and are not directly involved in the transactions between users and services. The Company is not part of the contract of sale between users and services, nor any other contract concluded between Users of the Website. The Company accepts no liability for any issues which may arise during the conclusion of these contracts. 4.4. Holistic Connections do not review Services’ offers or content on the Website. We have no control over and do not guarantee the existence, quality, safety or legality of Products advertised; the truth or accuracy of Services offers, the ability of Services to provide the services. 4.5. Holistic Connections cannot give any undertaking, that services you purchase from Services through the Website will be of satisfactory quality, and this and any other such warranties (whether express or implied) are disclaimed by us absolutely to the fullest extent permitted by law. This disclaimer does not affect your statutory rights against a Service.

5. Accessing our Website and Services

5.1. Our Website is made available free of charge to all users, our “Services” subscribe to be hosted on this website.

5.2. We do not guarantee that our Website, any Content or any of the Services, will always be available or be uninterrupted, or fault-free. Access to our Website is permitted on a temporary basis and we may suspend, withdraw, discontinue or change all or any part of our Website without notice at any time. We will not be liable to any user of the Website if for any reason the Website is unavailable at any time or for any period. Please note that content on our Website may be out of date at any given time and we are under no obligation to update it.

5.3. We do not guarantee that our Website, or any Content on it will be free from errors or omissions.

5.4. You are responsible for making all arrangements necessary to have access to our site and are responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

6. Membership and Registration

6.1. Holistic Connections is available only to, and may only be used by, individuals who are 16 years and older and who can form legally binding contracts under applicable law. You represent and warrant that you are at least 16 years old and that all registration information you submit is accurate and truthful.

6.2. Services who fulfil the requirements above and wish to join Holistic Connections must first register an account to become a Member of the Website (“Account”), in accordance with clause 6.3 below, by completing all required fields on the Website registration form found here: www.holistic-connection.com/join Users and join in accordance with the terms set out in the Special Conditions of Use, found here: www.holistic-connections.com/terms

6.3. In order to register for an Account, you must provide a full name, business details, email address, telephone number and a secure password, which you may update at any time via the Website in “My Profile”. It is at this point you are required to tick a box to confirm to agree with our Terms Of Use and Privacy Policy. You are solely responsible for keeping your log in details (including your password) confidential and must not disclose it or share it with anyone. In the event of theft, loss, fraud or unauthorized use of a user’s password or account, you must contact us immediately at support@holistic-connections.com In such circumstances, we reserve the right to take any measures we deem appropriate.

6.4. Once registered for an Account, a member will then be able to create their profile on the website in line with the level of subscription they have subscribed to.

6.5. Where we have reason to suspect or believe that there has or is likely to be a security breach or other misuse of the Website, we reserve the right to require you to change your password. Failure to do so may result in us suspending or deleting your account.

6.6. As a user, you:
6.6.1. Represent and undertake that all Account information provided is accurate, up to date, honest and not misleading;
6.6.2. Commit to updating your Account information as and when it changes; and
6.6.3. accept sole responsibility for any direct or indirect adverse consequences caused by the inaccuracy of this information or failure to update this information.

6.7. The information submitted to create or update an Account constitutes a proof of your identity. We reserve the right to verify, at any time, the accuracy of the information provided and to ask you for any additional documentation or information for the purpose of identity verification.

7. How to de-register

7.1. You can at any time decide to terminate your Holistic Connection subscription/membership, however no refunds will be paid if you cancel your subscription before its expiry date.

7.2. In addition, you can unsubscribe from the Website at any time by sending an email to support@holistic-connections.com We will send you confirmation that your account has been cancelled, after which point you will no longer have access to the Services.

8. Payments on our Website

8.1. All payments made on the Website are processed by a third party payment handler, STRIPE, a registered e-money company which provides services for the issuing, use and management of e-money (“Payment Service”). In Order to buy and sell Products advertised on a Hub, Members must register and create an electronic wallet account (“Electronic Wallet”), with the Payment Service.

8.2. By having an Account, users agree to be bound by the Terms and Conditions of the Payment service which can be viewed at https://stripe.com/docs/security/stripe. In the event of any conflict between the Terms and Conditions of the Payment Service on the one hand, and these Terms of Use and/or the Special Conditions of Use on the other, the latter will take precedence, with the exception of where applicable law demands the application of the Terms and Conditions of the Payment Service.

8.3. The Payment service, STRIPE, is solely responsible for these transactions.

9. Uploading Content onto our Website

9.1. Whenever you make use of a feature that allows the upload of content of any nature (including written, visual, audio, video or other content, including any offer of Products made by Producers) (“Content”) to our Website, or make contact with other users of our Website (such as via the public discussion space our social media), you must comply with the rules set out in these Terms of Use.

9.2. You are solely responsible for the interaction with others on the Website and for all Content you choose to upload to the Website, which means that if you provide Content in breach of these terms, you may be required to compensate anyone who suffers as a result. Accordingly, you must ensure to respect the usual rules of moderation, politeness, and cordiality with regard to any interaction with other users or exchange of Content on the Website.

9.3. Please use common sense when uploading content onto public spaces in particular when giving out personal details. For example, do not send your bank or credit card details to anyone except our payment processor.

9.4. You must not use the Website to harass, threaten, intimidate, blackmail or otherwise abuse another user and if someone asks you not to contact them again, you must not contact them via the Website again.

9.5. You must not use messages to send unsolicited advertising or promotions, requests for donations or “spam”, or pass on email addresses or any other information on to third parties.

9.6. Users are expressly informed and agree that we may access at any time, messages exchanged through the Message Space, and use them, if necessary, to protect our rights in particular in the context of legal proceedings.

9.7. You undertake to us that you possess all the rights and authorisations necessary for the publication of any content uploaded onto the Website and that the content does not infringe any third party intellectual property rights. In the event that we receive a complaint in respect of any content posted by you it shall be your sole responsibility to deal with such a complaint and to compensate us for any loss suffered. We reserve the right to remove any such content immediately and/or provide your identity to any third party who is claiming that any such content constitutes a violation of their intellectual property rights, or rights to privacy.

9.8. You grant us a non-exclusive, perpetual, irrevocable, royalty-free, fully sub-licensable and transferable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such licence to use the Content you add to our Website, throughout the world in any media, including, for example, for our campaigning purposes or marketing materials.

9.9. You agree to allow the Company to store or re-format your Content on the Website and display your content on the Website in any way we choose. We will only use personal information in accordance with our Data Privacy Policy.

9.10. You agree only to publish Content that is lawful, does not harm public order, decency or the rights of a third party, does not violate any law or regulation and more generally, which is not likely to expose us to civil or criminal liability.

9.11. We act only as a hosting service provider and have no knowledge or control of the content published by users in the context of the services. Views expressed by individuals on our Website do not represent the views of the Company. We do not moderate, select, verify or control in any way the content and we accept no liability for the content posted by third parties. All complaints must be directed in the first instance to the author of the content in question or the Hub Host. You may, however notify us of any content related complaints at support@holistic-connections.com

9.12. We reserve the right to remove material posted on the Site or social media (or any other public space on the Website) and to contact you in the event that there are concerns about the content you have submitted. If we believe that any material placed on the Site (or any other public space on the Website) by you is unlawful we may contact the relevant authority.

10. Prohibited Use of the Website

10.1. You must not use the Website for disseminating any of the following Content (this list is not exhaustive): - Content which is unlawful, harassing, pornographic, obscene, indecent, shocking, abusive, threatening, inappropriate for family viewing, vulgar, libellous, defamatory, injurious, violent, racist, xenophobic, or Holocaust denying; - dishonest, misleading Content, or Content which offers or promotes unlawful, fraudulent or dishonest activities; - material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice; - Content which is harmful to the IT systems of third parties (such as viruses, worms, Trojan Horses etc.); or - more generally, Content which is likely to violate the rights of a third party (including intellectual property rights, image rights, etc.) or to be prejudicial to third parties, in any manner or form.

10.2. In addition, you must not use the Website for any of the following purposes (this list is not exhaustive): - transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or “spam”; - gaining unauthorised access to other computer systems; - interfering with any other person’s use or enjoyment of the Website; - impersonating another person or otherwise mislead as to the origin of Content; - the carrying out of illegal or fraudulent activities, or any activity violating the rights or safety of third parties; - the violation of public Order or of applicable laws and regulations; - intrusion of a third party’s IT system, or any activity likely to harm, control, interfere with or intercept part or all of a third party’s IT system, or to violate its integrity or safety; - the sending of unsolicited emails, and/or marketing or commercial solicitation emails; - manipulations aimed at improving the indexing of a third party website; - the collection and aggregation of any information present on the Website without the Company’s expressly given authorisation; - the assistance or incitement, in any manner or form, of one or several of the aforementioned acts and activities; or - more generally, any practice aiming to divert the Services to purposes other than those for which they have been created.

10.3. It is strictly forbidden for Users to copy and/or divert for their own purposes or those of a third party the concept, technologies or any other element of the Website.

10.4. Equally strictly forbidden are:
(i) all behaviours likely to interrupt, suspend, slow or impede the Services’ continuity;
(ii) all intrusions or attempts to intrude into the Company’s systems;
(iii) all actions likely to divert the resources of the Website;
(iv) all actions likely to impose a disproportionate burden on the Website’s infrastructures;
(v) all violations of security or authentication measures;
(vi) all acts likely to violate the rights and financial, commercial, or moral interests of the Company or of the Website’s Users;
(vii) all actions aimed at suppressing, hiding or displacing the advertisements or promotional messages found on the Website; and
(viii) any breaches of these general terms and conditions.

10.5. It is strictly forbidden to trade, sell or grant all or part of the access to the Services or to the Website, as well as to the information which is hosted and/or shared on it.

10.6. You warrant that any Content you upload and your use of the Website complies with the standards set out in these Terms of Use, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

11. Intellectual Property

1.1. We are the owner of all intellectual property rights in the Website and any materials published on it. These rights are protected by copyright laws and treaties around the world. All such rights are reserved. You may only access and use the materials for personal use and you may not otherwise reproduce, distribute, publicly perform, publicly display, modify or create derivative works of the materials (or authorise others to) for commercial gain, without a licence to do so from us.

11.2. We own or are the licensee of all rights, titles, interests, in and to the Website, including all rights under patents, copyrights, data base rights, design rights, trade secrets, trademarks, and any and all other proprietary rights, including all applications, renewals, extensions and restorations thereof. Any disassembling, recompilation, decryption, extraction, re-use, copying, or more generally any act of reproduction, representation, transmission or use of any of these elements, in part or in whole, without the authorisation of the Company is strictly forbidden and may be subject to legal action.

12. No Reliance

12.1. The Content on the Website is provided for general information only and is not intended to amount to advice on which you should rely. Although we make reasonable efforts to update the information on our site, we make no representation, warranty or guarantee, whether express or implied, that the content on our site is accurate, complete or up-to-date and you acknowledge that any reliance on such information will be at your own risk.

12.2. We have no obligation to verify the content of such information or to edit any such information provided by third parties.

13. Limitation of Liability

13.1. Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Scottish law.

13.2. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

13.3. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: - use of, or inability to use, our Website; or - use of or reliance on any Content displayed on our Website.

13.4. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.

13.5. We assume no responsibility for the content of websites linked on our Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

14. Viruses

14.1. We do not guarantee that our Website will be secure or free from bugs or viruses.

14.2. You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software.

14.3. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our site is stored or any server, computer or database connected to our Website. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

15. Linking to Our Website

15.1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

15.2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

15.3. You must not establish a link to our Website in any website that is not owned by you.

15.4. Our Website must not be framed on any other site, nor may you create a link to any part of our site other than the home page or a Hosts home page.

15.5. We reserve the right to withdraw linking permission without notice.

15.6. The website in which you are linking must comply in all respects with the content standards set out in these Terms of Use.

15.7. If you wish to make any use of content on our site other than that set out above, please contact support@holistic-connections.com

16. Third Party Links

16.1. We can under no circumstances be held responsible for the availability of third party websites from which you gain access via the Website.

16.2. We accept no liability for content, advertising, products and/or services available on such third party websites and we are not responsible for any transaction occurring between you and a third party website.

17. Advertising

We reserve the right to insert on any page of the Website or in any communication with users any form of advertising or commercial message. You understand that we may transmit any advertising content or promotional content on the Website and in its communication with you or other users.

18. Waiver

Any failure by us to require strict performance of any of your obligations under these Terms of Use, and any failure by us to exercise any of the rights or remedies to which we are entitled, shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

19. Severability

If any of these Terms of Use are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by Scottish Law.

20. Personal Data

The Company collects and processes Users’ personal data. For further details, every User is invited to read the Website’s Data Privacy Policy carefully (the “Privacy Policy”). Under current regulation, in particular the EU Regulation 2016/679 of 27th April 2016, known as the general data protection regulation (the “GDPR”), Users have a right to access, to rectification, to erasure and to portability of the data relating to them and shall also, on grounds relating to their particular situation, have the right to object to processing and, in the cases provided by law, the right to restriction of processing the data related to them. For them to exercise these rights, the Company asks Users to send an email to support@holistic-connections.com or a mail to the address mentioned in Article 3. For the avoidance of doubt, with the exception of Hosts, Services and our Payment Provider we DO NOT share your details with any other third parties.

21. Sanctions of Breaches

21.1. In the event of any breach of these Terms of Use or violation of applicable laws or regulations, we reserve the right to take any appropriate measure, including without limitation:
a) suspending or terminating access to all or part of the Services of the User who committed the breach or offence and any User who participated in any such breach;
b) removing any content published on the Website;
c) publishing on the Website any notice that the Company deems useful;
d) alerting all relevant authorities; and/or
e) taking legal action.

21.2. Any suspension or termination shall take full effect on the date we send the communication to the User and the User’s account will be automatically cancelled without further notice, without prejudice of any other rights and remedies we may have.

22. Complaints

Should you have any reason to complain please contact support@holistic-connections.com